Welcome to Hwell Sanitary Ware ("we," "us," or "our"). We operate the website https://hwell-wc.com (the "Site") and are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, use our services, or communicate with us.
By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Company name (if provided for B2B inquiries)
- Shipping or billing address (if applicable)
- Messages or inquiries submitted through contact forms
b. Automatically Collected Data
When you visit our Site, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Time zone setting and location
- Operating system and platform
- Pages viewed, clickstream data, and navigation paths
- Cookies and similar tracking technologies (see Section 4)
2. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide customer support
- Process and manage business requests (e.g., product quotes, OEM/ODM collaboration)
- Improve our website, products, and services
- Communicate with you about updates, promotions, or events (only if you have opted in)
- Comply with legal obligations and enforce our terms
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
3. Sharing of Information
We may share your information in the following circumstances:
- With service providers: Trusted third-party vendors (e.g., web hosting, email services) who assist in operating our Site or delivering services, under strict confidentiality agreements.
- For legal compliance: If required by law, regulation, or legal process (e.g., court order, government request).
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with continued protection under this policy.
We do not share your data with advertisers or ad networks for behavioral targeting.
4. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Enhance user experience
- Analyze site traffic (via tools like Google Analytics)
- Remember your preferences
You can control or disable cookies through your browser settings, though this may affect site functionality.
5. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security.
6. International Data Transfers
Your information may be transferred to — and processed in — countries other than your own, including China, where our servers and operations are located. By using our Site, you consent to such transfers. We ensure appropriate safeguards (e.g., standard contractual clauses) where required by applicable law.
7. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Restrict or object to processing
- Withdraw consent (where processing is based on consent)
- Request a copy of your data in a portable format
To exercise these rights, please contact us using the details below. We will respond within 30 days.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Hwell Sanitary Ware
Chaozhou Hengwei Ceramic Technology Co., Ltd.
Workshop, No.33, Manchang Road, Changmei Second Village
Chaozhou, Guangdong, China
Email: chinahwell@vip.163.com
Phone: +86-768-2992933
Thank you for trusting Hwell Sanitary Ware.
